At Harish Ground Solutions Ltd, we are dedicated to providing exceptional service and ensuring client satisfaction. This page outlines our policies regarding refunds and dispute resolution to ensure clarity and transparency in all transactions.

1. Refund Policy

a. Eligibility for Refunds
Refunds may be requested under the following circumstances:

  • If a service is not delivered as agreed upon in the contract.
  • If technical or operational issues on our end prevent the service from being completed.
  • If a service is canceled before significant progress has been made.

Refund requests must be submitted in writing within 14 days of the issue arising.

b. Non-Refundable Services
Certain services may be non-refundable, including but not limited to:

  • Custom or bespoke services that have been fully delivered or partially completed.
  • Consultation fees, unless explicitly stated otherwise in the contract.
  • Third-party fees incurred on behalf of the client.

c. Refund Process
Upon receipt of a valid refund request, we will review the case within 10 business days. Approved refunds will be processed using the original payment method, typically within 14 business days after approval.

2. Dispute Policy

a. Resolving Disputes
Harish Ground Solutions Ltd is committed to resolving any disputes quickly and fairly. If a client has concerns about the quality or delivery of services, they are encouraged to contact us directly at:

  • Email: [Insert Contact Email]
  • Phone: [Insert Contact Phone Number]

We aim to address and resolve disputes amicably within 7 business days.

b. Escalation Process
If a resolution cannot be reached through direct communication, the matter may be escalated through the following steps:

  1. Submission of a formal dispute letter outlining the nature of the issue, relevant documentation, and desired outcome.
  2. Mediation or arbitration through a neutral third party, if both parties agree.

c. Jurisdiction for Disputes
In the event that disputes cannot be resolved through internal discussions or mediation, they will be governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction.

3. Limitations

  • Harish Ground Solutions Ltd is not liable for disputes arising from third-party services or products procured on behalf of the client.
  • Refunds and disputes related to changes in project scope, additional client requests, or missed deadlines caused by the client are not covered under this policy.

4. Policy Updates

This Refund and Dispute Policy may be updated periodically to reflect changes in our business practices or legal requirements. Clients will be notified of any significant updates via email or our website.

Contact Us
If you have questions regarding our Refund and Dispute Policies, please reach out to:
Harish Ground Solutions Ltd
Address: 20 Wenlock Road, London, England, N1 7GU
Email: info@hgsolutions.ltd